Terms and Conditions

Terms & Conditions

 

Terms and Conditions for Customers

1. Introduction

Welcome to Vana NextGen Technologies (“we,” “us,” or “our”). These Terms and Conditions (“T&Cs”) govern your access to and use of our services through our website, mobile application, or any digital interface (“Platform”).
By using our services, you agree to be bound by these T&Cs, our [Privacy Policy], and any other legal notices issued by Vana NextGen Technologies.
If you do not agree to these terms, please discontinue use of the Platform immediately.

2. Definitions

  • Tanker Tap: The mobile application developed and managed by Vana NextGen Technologies for booking water tankers.

  • Service: Water delivery services booked via the Platform.

  • User: Any individual or entity using the Platform to request water tanker deliveries.

  • Service Provider: Independent third-party operators responsible for fulfilling water delivery orders.

  • Platform: The digital interface (app/website) through which services are accessed.

3. Eligibility

By using the Platform, you confirm that:

  • You are at least 18 years old.

  • You have the legal capacity to enter into a binding contract.

  • You will comply with all applicable laws and these T&Cs.

4. User Accounts

To use certain features, you may need to register an account. You agree to:

  • Provide accurate and complete information.

  • Keep your password secure and confidential.

  • Take full responsibility for activity under your account.

  • Notify us immediately of any unauthorized use.

5. Nature of Service

  • Vana NextGen Technologies provides a platform to connect Users with independent Service Providers.

  • We are not the direct supplier of water or transportation.

  • We are not liable for acts or omissions of Service Providers.

6. Water Quality

  • Source Compliance: All water must originate from approved sources meeting legal quality standards.

  • Regular Testing: Service Providers must conduct and document regular water quality checks.

  • Customer Concern: If water appears unsafe, contact us immediately. We may issue a replacement or refund after investigation.

7. Pricing

  • Transparent Charges: All pricing is displayed during booking.

  • Adjustments: We reserve the right to change prices at any time. Prices confirmed at booking will be honored.

  • Extra Charges: Any additional services (e.g., long hose, wait time) will be clearly communicated.

8. Cancellations

8.1 User-Initiated:

  • Before Dispatch: Full refund possible; cancellation fee may apply.

  • After Dispatch: Partial refund based on expenses incurred.

8.2 Provider-Initiated:

  • We will notify you and arrange an alternative. If not available, a full refund will be issued.

8.3 Force Majeure:

  • In events beyond control (natural disasters, etc.), both parties are released from liability. We’ll help reschedule.

9. Delivery Issues

9.1 Wrong Address:

  • No refund for failed deliveries due to incorrect address.

  • You may rebook, but charges will apply.

9.2 Inaccessible Roads:

  • A fee may be charged for attempted delivery.

  • Delivery may be rescheduled once access is resolved.

10. Rewards Program

  • Earning: Points or rewards for bookings, referrals, and promotions.

  • Redeeming: Can be used for discounts or special offers.

  • Expiry: Rewards may expire; check the Platform for details.

  • Changes: We may modify or end the program at any time without notice.

11. User Responsibilities

You agree to:

  • Provide accurate booking and delivery details.

  • Be available to receive the delivery.

  • Follow local laws and water usage regulations.

12. Prohibited Activities

You agree not to:

  • Use the Platform for illegal purposes.

  • Disrupt or harm the Platform.

  • Misrepresent your identity.

  • Upload malware or harmful code.

13. Intellectual Property

All Platform content, trademarks, and branding are owned by Vana NextGen Technologies. You may not:

  • Copy, distribute, or use content without written permission.

  • Misuse our name, logo, or brand elements.

14. Limitation of Liability

To the extent permitted by law:

  • No Warranty: Platform and services are provided “as is.”

  • Limited Liability: We are not responsible for indirect or consequential damages.

  • Indemnity: You agree to defend and indemnify us from any claims resulting from your use of the Platform.

15. Dispute Resolution

  • Negotiation: We’ll first try to resolve issues informally.

  • Arbitration: Unresolved disputes will be handled through arbitration in Koppa, Chikmaglur, Karnataka under Orbitration Association rules.

  • Governing Law: Indian laws shall apply.

16. Modifications

We reserve the right to update these T&Cs at any time. Changes will be posted on the Platform and take effect immediately. Continued use implies acceptance of the changes.

17. Termination

We may suspend or terminate your access for any reason, including violation of these terms. All rights to use the Platform will cease immediately.

18. Contact Information

For questions or concerns, please contact:

Vana NextGen Technologies
Shubash Road, Koppa (T)
Chikmaglur District, Karnataka – 577126
📧 Email: vananextgen@gmail.com
📞 Phone: +91 8088604017

Service Provider Terms and Conditions

1. Introduction

Welcome to Vana NextGen Technologies (“we,” “us,” or “our”). These Service Provider Terms and Conditions (“T&Cs”) govern your participation as a Service Provider (“Provider”) on the Tanker Tap platform.
By registering and offering services through the Platform, you agree to these T&Cs and all applicable laws, regulations, and operational standards. Violation of these T&Cs may result in suspension or termination of your account, and legal action where applicable.

2. Definitions

  • Tanker Tap: The mobile application operated by Vana NextGen Technologies for booking water tankers.

  • Platform: Website, app, or any other digital interface offered by Vana NextGen Technologies.

  • Service: Water delivery services provided by you (the Provider) to Users via the Platform.

  • User: Any person or entity requesting water delivery via the Platform.

  • Provider: Independent water tanker operators (including trucks, tractors, and trailers) registered to offer services on the Platform.

3. Eligibility and Registration

3.1 Legal Compliance

By registering as a Provider, you affirm that:

  • You are authorized to operate water delivery services legally in your area.

  • You hold all valid licenses, permits, and approvals.

  • You maintain insurance for your vehicles, equipment, and delivery operations.

  • You comply with safety, environmental, and transportation laws.

3.2 Accurate Registration

  • Information Accuracy: Submit and maintain up-to-date information (vehicle details, documents, insurance, etc.).

  • Verification: We may verify your credentials and perform background checks.

  • Account Security: You are responsible for maintaining confidentiality and all activities on your account.

4. Vehicle-Specific Policies

4.1 Trucks

  • Must adhere to listed capacity—no overloading allowed.

  • Must be maintained, roadworthy, and legally compliant.

  • You must notify Users and the Platform immediately if your vehicle can’t reach a destination.

4.2 Tractors and Trailers

  • Must be suitable for off-road or rural deliveries.

  • Must meet legal and safety standards.

  • Operators must be trained and follow road safety protocols.

5. Service Obligations

5.1 Water Quality

  • Must comply with local/national water quality standards.

  • Regular testing and documentation are mandatory.

  • You are liable for any damages caused by unsafe or non-compliant water.

5.2 Timely Deliveries

  • Deliver on time as scheduled. Repeated delays may lead to penalties.

  • Immediately inform Users and the Platform of any delays.

5.3 Equipment & Conduct

  • Keep equipment in working and hygienic condition.

  • Maintain professional behavior at all times during service delivery.

6. Pricing and Payments

6.1 Pricing

  • Prices are set by the Platform in consultation with you.

  • Unauthorized pricing or hidden fees are prohibited.

6.2 Payment

  • All payments must go through the Platform. Direct collection from Users is not allowed.

  • Weekly payouts will be made after deducting commissions, fees, and taxes.

  • Commission rates are disclosed during onboarding.

7. Cancellations and Penalties

7.1 Order Acceptance

  • Once you accept an order, it becomes legally binding.

  • Cancellations are not allowed unless approved due to valid cause.

7.2 Penalties

  • May include monetary fines, suspension, withholding of payments, and possible legal action.

  • Assessed based on severity, impact, and history of violations.

8. Delivery Issues

8.1 Wrong Address

  • User is responsible for providing correct address.

  • If incorrect, notify the Platform. Delivery may be reassigned or canceled.

8.2 Inaccessible Roads

  • If access is blocked, immediately inform the User and Platform.

  • A partial fee may be charged for attempted delivery.

9. Marketing and Branding

9.1 Promotional Material

  • You must display banners, stickers, or branding materials provided by Vana NextGen Technologies.

  • Keep these materials visible and in good condition.

9.2 Brand Integrity

  • Do not misrepresent the company or misuse logos and marketing content.

  • Avoid promotional activities that may damage brand reputation.

10. Quality and Quantity Assurance

10.1 Water Quality

  • You are legally responsible for delivering clean, safe, and certified water.

  • Keep testing records ready for inspection.

10.2 Quantity Assurance

  • Delivered water quantity must match the order.

  • Disputes will be investigated, and you may be required to provide supporting documentation.

11. Compliance with SOPs

11.1 Adherence

Follow Standard Operating Procedures issued by Vana NextGen Technologies covering:

  • Delivery protocols

  • Safety procedures

  • User interactions

11.2 Violations

Violations may result in fines, suspension, termination, or payment holds.

12. Legal Agreement & Compliance

12.1 Binding Agreement

By accepting these T&Cs, you enter into a legally binding agreement with Vana NextGen Technologies.

12.2 Legal Compliance

You agree to comply with all laws including:

  • Water safety regulations

  • Environmental laws

  • Labor and transport laws

13. Termination

We may terminate or suspend your access without notice due to:

  • Breach of T&Cs

  • Repeated non-compliance

  • Legal or regulatory violations

  • Fraudulent activity or misconduct

14. Confidentiality

You agree to:

  • Not share any confidential information accessed via the Platform.

  • Use such information only for service fulfillment purposes.

15. Intellectual Property

  • All content and branding belong to Vana NextGen Technologies.

  • Do not use, alter, or reproduce any materials without prior written permission.

16. Dispute Resolution

16.1 Process

  • First, disputes must be resolved informally.

  • If unresolved, disputes will be arbitrated in Koppa, Karnataka under the Orbitration Association.

  • Governed by the laws of India.

17. Modifications

We reserve the right to update these T&Cs at any time.
Updates are effective immediately once posted. Continued use implies acceptance.

18. Contact Information

If you have questions or need assistance:
Vana NextGen Technologies
Shubash Road, Koppa (T)
Chikmaglur Dist, Karnataka – 577126
📧 Email: vananextgen@gmail.com
📞 Phone: +91 8088604017

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