Privacy Policy

Privacy Policy 

Privacy Policy For Customer

Welcome to TankerTap, operated by Vana NextGen Technologies (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our services via our website, mobile app (TankerTap), or any other digital platform.

By using our services, you agree to the terms of this Privacy Policy.


1. Information We Collect

1.1 Personal Information

We may collect the following personal details:

  • Contact Info: Name, phone number, email address, and delivery address

  • Account Info: Username, password, profile preferences

  • Payment Details: Credit/debit card info, billing address

  • Location Data: GPS-based location (only with permission)

1.2 Non-Personal Information

We also collect data that doesn’t directly identify you:

  • Device Info: IP address, device model, OS version, browser

  • Usage Data: Pages visited, booking activity, click paths


2. How We Collect Information

  • Directly from You: When you sign up, book a service, or contact support

  • Automatically: Via cookies, app activity, and web tracking tools

  • From Third Parties: Such as payment gateways or analytics providers


3. How We Use Your Information

We use your data for the following purposes:

  • To Process Bookings: Manage orders and ensure timely water delivery

  • To Provide Customer Support

  • To Improve Our Services: Analyze app/website usage for optimization

  • To Personalize Your Experience

  • To Send Offers and Updates: Only if you’ve opted in

  • For Legal Compliance and Safety


4. Sharing Your Information

We do not sell your data. We may share it in the following cases:

4.1 With Service Providers:

  • Payment gateways, delivery partners, cloud storage, marketing services

4.2 For Legal or Safety Reasons:

  • Law enforcement requests or legal obligations

4.3 Business Transfers:

  • In the case of a merger, acquisition, or sale of assets


5. Data Security

We implement strong security measures to protect your data, including:

  • SSL encryption during transactions

  • Access control for sensitive systems

  • Regular audits and vulnerability checks

Please note: No method is 100% secure, and we cannot guarantee absolute protection.


6. Data Retention

We retain your information as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes and enforce policies


7. Your Rights & Choices

  • Access & Edit Your Data: Via your profile or by contacting us

  • Delete Your Account: Request via support (some data may be retained for compliance)

  • Opt-Out of Marketing: Click “unsubscribe” in our emails or notify us


8. Cookies & Tracking

We use cookies to:

  • Store preferences

  • Track site performance

  • Deliver relevant ads

You can control cookies through your browser settings. Disabling them may affect certain features.


9. Children’s Privacy

TankerTap is not intended for children under 13. We do not knowingly collect data from children. If we become aware, we will delete such data promptly.


10. International Data Transfers

Your data may be stored or processed in locations outside your country. We ensure adequate safeguards are in place.


11. Updates to This Privacy Policy

We may update this policy as needed. Changes will be posted with an updated “Last Updated” date. Continued use of our services means you accept any updates.


12. Contact Us

For questions or concerns about this Privacy Policy:

 

Vana NextGen Technologies
#858/84-85, Subhash Road
Koppa, Chikkamagaluru
Karnataka – 577126

Email: vananextgen@gmail.com

Phone: +91 94813 54085

 

Privacy Policy for Service Providers

At Vana NextGen Technologies (“we,” “us,” or “our”), we respect the privacy of service providers who use our platform (“Service Provider App”) to deliver water tanker services. This Privacy Policy explains how we collect, use, store, and share your personal and business information when you use our app.

By accessing or using the Service Provider App, you agree to the terms described in this Privacy Policy.


1. Information We Collect

1.1 Personal and Business Information

We may collect:

  • Contact Information: Full name, phone number, email, business address

  • Business Details: Business name, license/registration, insurance information

  • Payment Information: Bank account details, tax IDs for processing payments

  • Location Data: GPS data for route optimization and delivery tracking

1.2 Non-Personal Information

  • Device Information: Device model, OS, unique IDs, and browser type

  • Usage Data: Log-in times, service activity, in-app navigation data


2. How We Collect Information

  • Directly from You: During registration, profile updates, or service use

  • Automatically: Via app logs, cookies, or tracking tools

  • From Third Parties: Such as payment processors or verification partners


3. How We Use Your Information

3.1 Service Operations

  • Manage bookings, assign deliveries, and communicate with customers

  • Process payments and manage your account

  • Use GPS to optimize service and provide real-time delivery updates

3.2 Service Improvement

  • Analyze usage patterns to improve app performance and features

  • Personalize your dashboard and settings based on past activity

3.3 Legal Compliance

  • Meet regulatory and tax requirements

  • Enforce our terms, prevent fraud, and ensure platform security


4. Sharing and Disclosure

We do not sell your personal or business data. We may share it in these cases:

4.1 With Trusted Service Providers

  • Payment Gateways: For secure transaction processing

  • Verification Agencies: For background/business checks

  • Cloud Providers: For secure data storage
    All third parties must follow strict data privacy guidelines.

4.2 Legal Disclosures

  • Comply with legal obligations or law enforcement requests

4.3 Business Transfers

  • If our company is acquired or merged, your data may be transferred


5. Data Security

We implement industry-standard security, including:

  • Encryption for data transmission

  • Access Controls to limit data access

  • Security Audits to find and fix vulnerabilities

However, no system is 100% secure, and we cannot guarantee absolute protection.


6. Data Retention

We retain data as needed to:

  • Operate and support the service

  • Comply with legal or tax obligations

  • Resolve disputes or enforce agreements


7. Your Rights and Choices

7.1 Access and Updates

You may view and edit your profile info via your account settings.

7.2 Account Deletion

You can request deletion of your account. Some data may still be retained for legal or operational reasons.

7.3 Communication Preferences

You can opt out of marketing messages anytime. Transactional or service alerts may still be sent.


8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your app preferences

  • Analyze app usage and performance

  • Detect security risks or unusual activity

You can manage cookies through your device settings.


9. Children’s Privacy

The Service Provider App is not intended for users under 18. We do not knowingly collect data from minors. If we learn we have, we will delete it immediately.


10. International Transfers

Your data may be processed or stored in countries outside your own. We take appropriate safeguards to ensure your information is handled securely.


11. Changes to This Policy

We may update this Privacy Policy as needed. If we make major changes, we’ll notify you via app or email and update the “Last Updated” date.


12. Contact Us

If you have questions or concerns about this policy, contact us:

Vana NextGen Technologies
#858/84-85, Subhash Road
Koppa, Chikkamagaluru District
Karnataka – 577126, India

Email- vananextgen@gmail.com


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